Frequently Asked Questions

General & Booking Information:

1. Where is The Okura Prestige Bangkok located, and how accessible is it from major attractions?

  • The Okura Prestige Bangkok is strategically located in the heart of Bangkok's CBD at Park Ventures Ecoplex, 57 Wireless Road, Lumpini, Pathumwan. It boasts a direct, covered walkway link to Phloen Chit BTS Station, providing excellent accessibility to major shopping malls (Central Embassy, Central World, Siam Paragon), entertainment hubs, and cultural landmarks. Lumphini Park is also within walking distance. 

2. What are the standard check-in and check-out times at The Okura Prestige Bangkok?

  • Standard check-in time is from 15:00 hrs., and check-out time is by 12:00 hrs. (noon). Early check-in and late check-out may be available upon request and subject to availability and additional charges. 

3. What types of rooms and suites are available at The Okura Prestige Bangkok, and what amenities do they include?

  • The Okura Prestige Bangkok offers a range of luxurious rooms and suites, including Deluxe Rooms, Deluxe Corner Rooms, Okura Club Rooms, Premier Club Rooms, and Prestige Club Rooms. All rooms blend Japanese functionality with contemporary style. Amenities include a work desk, flat-screen LED TV, high-speed LAN and wireless internet, 115-volt power panel, media hub, USB charger, premium bedding, and a spacious bathroom with a duo rain shower, separate bathtub, and Japanese toilet. Club and Prestige rooms offer exclusive access to the Club Lounge with additional privileges. 

4. How can I make a reservation at The Okura Prestige Bangkok, and what are the cancellation policies?

  • Reservations can be made directly through our official website, via phone, or through reservations email: reservations@okurabangkok.com . Cancellation policies vary depending on the specific rate plan and booking conditions. Guests are advised to review the cancellation terms at the time of booking. For detailed information or modifications, please contact our reservations team. 

5. Does The Okura Prestige Bangkok offer airport transfer services, and what are the costs?

  • Yes, The Okura Prestige Bangkok provides airport transfer services to and from Suvarnabhumi International Airport (BKK) and Don Mueang International Airport (DMK). This service is usually available for a surcharge. To arrange pick-up, guests must contact the hotel at least 24 hours prior to arrival using the contact information on their booking confirmation. Prices vary based on the vehicle type and service chosen, for more information on the prices and vehicle type offered please contact our reservations team.

6. What accessibility features does The Okura Prestige Bangkok offer for guests with disabilities?

  • The Okura Prestige Bangkok is committed to providing an accessible and comfortable experience for all guests. Our facilities include wheelchair-accessible pathways, elevators to all floors, wheelchair-accessible parking spaces, and accessible restrooms in public areas. We also offer wheelchair-accessible rooms equipped with features such as roll-in showers, grab rails in bathrooms, and appropriate room layouts. Our staff undergoes training to assist guests with diverse abilities.

7. What are the operating hours and benefits of the Club Lounge?

  • Club Lounge is located on Floor 33, and it is open daily from 07:00 hrs. to 22:00 hrs. Guest with Club-level access can enjoy:
    • All day refreshments
    • Sweet Delights between 14:00 hrs. to 16:00 hrs.
    • Evening Cocktails between 17:00 hrs. to 19:00 hrs.
    • Complimentary laundry / pressing of two-pieces per day (non-accumulative, excludes express services)
    • 30% discount on additional laundry services
    • 20% discount on à la carte menu at The Okura Spa
    • Unlimited local calls (excluding mobile phone numbers)
    • Soft drinks and beers in the in-room refreshment cabinet replenished once daily
    • Meeting room usage at Club Lounge up to two-hours per stay, and subject to availability 
       

Dining & Culinary Experiences:

8. What dining options are available at The Okura Prestige Bangkok, and what kind of cuisine do they offer?

  • The hotel offers diverse culinary experiences. Up & Above Restaurant and Bar on the 24th floor provides international cuisine with an extensive breakfast buffet, Sunday Brunch and à la carte options, alongside panoramic city views. Yamazato, a Michelin Recommended restaurant, offers traditional Japanese cuisine including kaiseki, sushi, and teppanyaki. Elements, inspired by Ciel Bleu, is our Michelin-starred restaurant offering the elegant French cuisine with Japanese influences. 

9. What are the restaurants operating hours?

  • The hotel offers diverse culinary experiences:
    • Up & Above Restaurant and Bar (24th Floor): International cuisine, extensive breakfast buffet, Sunday Brunch, and à la carte.
      • Weekday Breakfast: 06:00 hrs. – 10:30 hrs. 
      • Weekend Breakfast: 06:00 hrs. – 11:00 hrs. 
      • All-Day Dining: 06:00 hrs. – 23:00 hrs. 
      • Afternoon Tea: 14:00 hrs. – 17:00 hrs.
    • Yamazato (24th Floor): Traditional Japanese cuisine.
      • Breakfast: 06:00 hrs. – 10:30 hrs. 
      • Lunch: 11:30 hrs. - 14:30 hrs.
      • Dinner: 18:00 hrs. – 22:30 hrs.
    • Elements, inspired by Ciel Bleu (25th Floor): French cuisine with Japanese influences (Michelin-starred).
      • Dinner: 18:00 hrs. – 22:30 hrs., Wednesday to Sunday (Closed Monday & Tuesday) 

10. Is there a breakfast buffet available at the hotel, and is it included in the room rate?

  • Yes, an extensive breakfast buffet is available daily at Up & Above Restaurant. Additionally, a Japanese breakfast is served at Yamazato. Whether breakfast is included in your room rate depends on your specific booking package. Please check your reservation details or inquire with our team upon booking.

11. Does The Okura Prestige Bangkok cater to dietary restrictions or offer vegetarian/vegan options?

  • Yes, our culinary team is committed to accommodating guests' dietary needs. Please inform us of any dietary restrictions, allergies, or preferences (e.g., vegetarian, vegan, gluten-free) when making your reservation or speaking with our restaurant staff, and we will do our best to provide suitable options. 

12. Can non-guests dine at the hotel's restaurants, and are reservations recommended?

  • Yes, our restaurants are open to both hotel guests and non-guests. Reservations are highly recommended, especially for dinner at our popular venues like Elements, inspired by Ciel Bleu and for specific times at Up & Above Restaurant and Bar or Yamazato, to ensure availability and a seamless dining experience. 

13. Does the hotel offer room service, and what are its operating hours?

  • Yes, 24-hour room service is available for guests who prefer to dine in the comfort and privacy of their rooms. A comprehensive menu is provided in each guest room. 
     

Facilities & Services:

14. What spa and wellness facilities are available at The Okura Prestige Bangkok, and what are their operating hours?

  • The hotel features The Okura Spa, offering a range of rejuvenating treatments, traditional Thai massages, and signature therapies. Guests can also unwind in the sauna and steam rooms, or relax by the stunning infinity pool. 
  • The Okura Spa Operating Hours: Open daily between 10:00 hrs. to 20:00 hrs.

15. Is there a swimming pool and fitness center at the hotel, and what are their operating hours?

  • Yes, the hotel offers a spectacular cantilevered infinity pool on the 25th floor, offering dramatic city views, and a fully equipped fitness center (gym). 
  • Swimming Pool Operating Hours: Open daily between 06:00 hrs. to 22:00 hrs.
  • Fitness Centre Operating Hours: Open daily between 06:00 hrs. to 22:00 hrs. and 24-hours for in-house guests 

16. Does The Okura Prestige Bangkok offer meeting and event facilities?

  • Yes, The Okura Prestige Bangkok is well-equipped with over 1,000 square meters of flexible meeting and event spaces, including a grand ballroom. Plus, a magnificent new addition to the lavish Grand Ballroom is a collection of state-of-the-art, newly installed LED screens. 
  • These venues are ideal for conferences, product launches, corporate meetings, social gatherings, and weddings. Our dedicated events team provides personalized service and in-house audio-visual support. 

17. Is Wi-Fi available throughout the hotel, and is it complimentary for guests?

  • Yes, complimentary high-speed Wi-Fi and wired internet access are available in all guest rooms and throughout the public areas of the hotel, ensuring guests stay connected. 

18. Are there laundry services available for guests, and what is the cost?

  • Yes, the hotel provides professional laundry, dry cleaning, and pressing services for guests. Costs vary depending on the type of garment and service requested. A price list is available in your guest room or please contact our Housekeep team for assistance.
     

Guest Experience & Special Requests:

19. Is The Okura Prestige Bangkok family-friendly, and are there services for children?

  • The Okura Prestige Bangkok welcomes families. We offer services and amenities to ensure a comfortable stay for children, such as complimentary cribs (subject to availability). For specific requests, advance notice is highly recommended. 

20. Does The Okura Prestige Bangkok have a loyalty program or special offers for returning guests?

  • Yes, The Okura Prestige Bangkok participates in the One Harmony loyalty program, the membership program for Okura Hotels & Resorts. Members can enjoy exclusive benefits, including early check-in, discounts on dining and spa treatments, and earning points for stays. 

21. What security measures are in place at The Okura Prestige Bangkok to ensure guest safety?

  • The safety and security of our guests are paramount. The Okura Prestige Bangkok implements comprehensive security measures, including 24-hour security personnel, CCTV surveillance in public areas, secure key card access to guest floors, and regular staff training on safety protocols. 

22. Is parking available at The Okura Prestige Bangkok, and is there a charge?

  • Yes, The Okura Prestige Bangkok offers complimentary self-parking and valet parking for hotel guests and visitors within the Park Ventures Ecoplex building.